Responsible Gaming at age44

1. 18+ Age Restriction Policy

age44 is an adults-only platform. Participation in any gambling or betting activity on age44.app is strictly limited to individuals who are aged 18 years or older at the time of registration. This policy applies to all players in Bangladesh without exception, regardless of the type of game or the size of stake involved.

At the point of registration, every player is required to confirm that they meet the 18+ age requirement. This self-declaration is followed by a formal KYC (Know Your Customer) identity check prior to the first withdrawal. During KYC, age44 verifies the player's date of birth against a government-issued document such as a Bangladesh National Identity Card or passport. Any account where the player is found to be under the age of 18 will be permanently closed, all funds will be returned to the payment source, and the case will be logged internally.

age44 does not direct marketing material toward individuals who have not confirmed their age. All promotional content produced by age44 is targeted at verified adult audiences only. If you believe underage access to the platform has occurred, please report it to us immediately at [email protected].

2. Deposit Limits

One of the most practical tools age44 offers for responsible gaming is the ability to set personal deposit limits. These limits cap the total amount you can transfer into your age44 account within a defined time window, helping you stay within a budget that you are comfortable with before any session begins.

How to Set a Deposit Limit

Log into your age44 account, navigate to Account Settings > Responsible Gaming > Deposit Limits, and choose a daily, weekly, or monthly cap. You can express this in Bangladeshi Taka — for example, a daily limit of ৳500, a weekly limit of ৳2,000, or a monthly limit of ৳5,000. There is no minimum limit amount.

How Limit Changes Work

• Reducing a limit: Takes effect immediately. If you lower your daily limit from ৳2,000 to ৳500, the new cap applies to all deposit attempts from the moment you save the change.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reflect on whether the increase is the right decision for your personal circumstances.
• Removing a limit entirely: Treated the same as increasing a limit; a 48-hour cooling-off period applies.

Deposit limits do not affect your ability to withdraw funds. You can always withdraw your balance regardless of whether a deposit limit is active on your account.

3. Time-Out Feature

A time-out is a short-term voluntary suspension of gaming activity on your age44 account. It is designed for players who feel they need a brief break — perhaps after a losing run, during a stressful period in their personal lives, or simply as a routine practice of responsible gaming hygiene.

During a time-out, your account will be suspended for all gambling activity. You will not be able to place bets, spin slots, or access live casino tables. However, your account remains open in a limited capacity: you can log in to initiate a withdrawal of any funds currently in your balance, and you can contact support.

Time-Out Duration Options

• 24 hours
• 48 hours
• 7 days
• 30 days

To activate a time-out, go to Account Settings > Responsible Gaming > Take a Break and select your preferred duration. The suspension begins immediately. age44 will not send any promotional emails or bonus notifications to your registered email address during an active time-out period.

Once a time-out expires, your account automatically returns to full active status. If you feel you need a longer break than 30 days, please consider our self-exclusion programme described in the next section.

4. Self-Exclusion

Self-exclusion is a formal, extended voluntary suspension of your age44 account. It is appropriate for players who recognise that their gambling has become difficult to control or is causing harm to their finances, relationships, or mental wellbeing. Self-exclusion is more restrictive than a time-out and is designed to create a meaningful, durable barrier to continued play.

Self-Exclusion Duration Options

• 6 months
• 1 year
• 2 years
• Permanent (account closure with no option to reopen)

What Happens During Self-Exclusion

• Your account is suspended immediately and you will be logged out.
• All promotional communications from age44 to your email address are stopped.
• Any outstanding balance is held securely and can be withdrawn by contacting support — you will not be able to use those funds to wager.
• If you attempt to register a new account during your exclusion period, age44's compliance team will identify and close the new account.
• For permanent exclusion, the closure is irreversible. A new account can never be opened using the same name, date of birth, or identity documents.

How to Request Self-Exclusion

You can request self-exclusion directly from Account Settings > Responsible Gaming > Self-Exclusion, or by emailing [email protected] with the subject line "Self-Exclusion Request" and your chosen duration. Requests submitted via email are processed within 24 hours. If you are in crisis, call or message our live chat for an immediate manual suspension — we will action it the same day.

5. Recognising Problem Gambling

Problem gambling can develop gradually. Many players who experience difficulties did not notice the early warning signs until their gambling had already caused significant harm. Being aware of those signs — in yourself or in someone you know — is an important first step toward getting help.

Common Warning Signs

Ask yourself the following questions honestly. If you answer "yes" to two or more of them, it may be worth speaking to someone about your gambling habits.

There is no shame in recognising any of these patterns. Problem gambling is a recognised behavioural condition, and it responds well to support and intervention. The earlier you seek help, the easier the path to recovery tends to be.

6. Getting Support & Help

age44 is committed to connecting players who are experiencing difficulties with the right support. Our internal responsible gaming team can help you activate any of the protective tools described on this page. For players who feel they need professional counselling or peer support beyond what a gaming platform can offer, we strongly encourage reaching out to a qualified mental health or financial counselling professional in Bangladesh.

If gambling is affecting your mental health, please speak openly with a trusted family member, friend, or doctor. There is a growing network of mental health professionals and support organisations in Bangladesh — in cities like Dhaka, Chittagong, Sylhet, and Khulna — who are equipped to help people dealing with behavioural health challenges including problem gambling.

age44's support team can be reached 24 hours a day, 7 days a week by email. For welfare-related requests, we prioritise response times — you can expect a reply within one hour during normal hours and within two hours overnight. All welfare communications are handled with strict confidentiality and are never used for marketing purposes.

7. Our Responsible Gaming Tools — Full Summary

The following table provides a complete overview of every responsible gaming tool available on age44, where to find it, and how quickly it takes effect.

8. Protecting Minors

age44 takes its responsibility to prevent underage gambling extremely seriously. In addition to our KYC age verification process, we encourage all adults who share a device or home network with children or teenagers to take the following practical steps:

• Use a strong, unique password for your age44 account and never share it with other members of your household.
• Enable device-level parental controls on shared computers, tablets, and smartphones. Most modern operating systems (Android, iOS, Windows) include built-in parental control features that can block access to gambling websites by URL category.
• Log out of your age44 account after every session if you are using a shared device.
• Do not leave your account open and unattended on a screen that is visible to minors.
• Use a third-party filtering tool if you want additional protection. Software such as Net Nanny, Qustodio, or similar products can block gambling-related websites at the network or device level, providing an additional layer of protection beyond what age44 itself can enforce.
• Talk to young people in your household about responsible gambling. Educating children and teenagers about the risks of gambling — including the reality that gambling platforms are designed for adults and are not entertainment for minors — is one of the most effective protective measures available.

If you suspect that a minor has accessed an age44 account — whether your own or a new account — please report it immediately to [email protected]. We will investigate promptly, suspend the account pending review, and ensure no gambling activity is permitted to continue.