age44 Privacy Policy

1. Data We Collect

age44 collects personal data only where it is necessary to provide our services, comply with legal obligations, or improve the platform experience. We do not collect data beyond what is described in this section.

1.1 Registration Data

When you create an age44 account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify you are aged 18 or above)
• Mobile phone number (must be a Bangladesh-registered number)
• Email address
• Preferred currency (Bangladeshi Taka, BDT)
• Username and hashed password (we never store your password in plain text)

1.2 KYC & Identity Verification Data

Before processing your first withdrawal, age44 requires you to complete Know Your Customer (KYC) verification. During this process we collect:

• A photographic copy of a government-issued identity document (Bangladesh National Identity Card, passport, or birth certificate)
• A proof of address document where required (utility bill, bank statement, or similar, dated within 90 days)
• In some cases, a live selfie or a photograph of you holding your identity document

KYC documents are handled exclusively by authorised compliance staff. They are stored in an encrypted, access-controlled repository separate from the main platform database and are retained only as long as required by applicable law or our internal record-keeping obligations.

1.3 Financial & Transaction Data

When you deposit or withdraw funds, we record:

• The payment method used (bKash, Nagad, Rocket, Upay, or bank name)
• The mobile wallet number or bank account number associated with the transaction (partially masked in our system)
• Transaction amounts, timestamps, and reference numbers
• The source of funds where requested under our anti-money-laundering (AML) policy

age44 does not store full card numbers or complete bank account credentials. Payment processing is handled by certified third-party processors, and we receive only the confirmation and reference data necessary to credit or debit your age44 balance.

1.4 Gameplay & Activity Data

To operate a fair and compliant platform, age44 logs the following gameplay and behavioural data:

• Game sessions: games played, wager amounts, outcomes, and session durations
• Bonus claims and wagering progress
• Login history: timestamps and IP addresses
• Device information: browser type, operating system, screen resolution, and device identifiers where available
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session time-out activations)

1.5 Communications Data

When you contact age44 support via email or live chat, we retain a record of your communications, including the content of messages and any attachments you submit, for quality assurance and dispute resolution purposes. These records are held for a minimum of two years from the date of the interaction.

2. How We Use Your Data

The table below maps each category of data age44 collects to the specific purposes for which it is used.

Data Category	Primary Purpose	Secondary Purpose
Registration data	Account creation and identity verification	Personalised communications and support
KYC documents	Age and identity verification (regulatory)	Fraud prevention and AML compliance
Financial data	Processing deposits and withdrawals	AML monitoring and financial record-keeping
Gameplay data	Game delivery and fair-play monitoring	Responsible gaming intervention triggers
Device & IP data	Security, fraud detection, duplicate account prevention	Platform performance optimisation
Communications data	Support delivery and dispute resolution	Staff training and quality assurance

age44 does not use your personal data for unsolicited third-party marketing. Where we send you promotional communications (such as bonus offers or seasonal promotions), these are based on your own account activity and are sent only to your registered email address or via in-platform notification. You may opt out of promotional communications at any time from your account settings.

3. Legal Basis for Processing

age44 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to deliver the services described in our Terms & Conditions — including account management, deposit/withdrawal processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including age verification, KYC/AML obligations, and financial record-keeping requirements.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, detect and prevent fraud, improve service quality, and enforce fair-play policies — where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4. Cookies & Tracking

age44 uses cookies and similar browser-based technologies to operate core platform functionality and gather aggregate performance data. We do not use third-party behavioural advertising cookies or cross-site tracking technologies.

4.1 Cookie Categories

Cookie Type	Purpose	Can Be Disabled?
Strictly necessary	Keeps you logged in, maintains session state, enables secure payment flows	No — required for the platform to function
Functional / preference	Remembers your language preference, display settings, and last-visited game category	Yes — via browser settings
Analytics	Measures page load times, error rates, and aggregate navigation patterns to improve platform performance	Yes — via browser settings

Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. Please be aware that disabling strictly necessary cookies will prevent you from logging into your age44 account and using core platform features. Disabling functional or analytics cookies will not prevent you from playing games or processing transactions.

4.2 Session Tracking

age44 records your session activity — including pages visited, games opened, and time spent on the platform — to support our responsible gaming obligations. If our systems detect patterns associated with problematic gambling behaviour (such as extended uninterrupted sessions or rapidly escalating wager sizes), they may trigger in-platform prompts encouraging you to review your limits or take a break. This data is not shared with third parties and is used solely for player welfare purposes.

5. Data Sharing & Disclosure

age44 does not sell, rent, or exchange your personal data with third parties for commercial purposes. We share data only in the limited circumstances described below.

5.1 Game Technology Providers

To deliver our game catalogue, age44 transmits the minimum necessary data to certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This typically includes a tokenised player identifier and session stake limits. Your full name, date of birth, mobile number, and financial details are never shared with game providers.

5.2 Payment Processors

When you initiate a deposit or withdrawal, the relevant transaction data is shared with the payment processor handling that transaction (for example, bKash, Nagad, Rocket, or Upay). These processors receive only the information required to complete the transaction and are contractually prohibited from using your data for any other purpose.

5.3 Legal and Regulatory Disclosure

age44 may disclose your personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where we are legally required to do so — for example, in connection with a criminal investigation, a court order, or a statutory AML reporting obligation. We will not notify you of such disclosures where doing so would be unlawful or would compromise an ongoing investigation.

5.4 Business Transfers

In the event that age44 undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via registered email prior to any such transfer and will ensure the acquiring entity is bound by privacy commitments no less protective than those set out in this policy.

6. Data Security

age44 applies a layered security architecture to protect your personal data from unauthorised access, accidental loss, and unlawful destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• At-rest encryption for sensitive data stored in our databases, including KYC documents, financial records, and hashed credentials.
• Role-based access controls ensuring that staff can only access the data categories necessary for their specific job function. Compliance staff, support agents, and technical engineers operate under strictly separated access tiers.
• Regular security audits and penetration testing by independent third-party security firms.
• Two-factor authentication (2FA) available on all player accounts and mandatory for all internal staff accounts.
• Intrusion detection and anomaly monitoring systems that flag unusual login patterns, bulk data queries, and other indicators of potential security incidents in real time.

While age44 applies industry-standard security measures, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your age44 account, enable two-factor authentication, and never share your login credentials with any other person.

7. Your Data Rights

As a user of age44, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a clear description of your request. We aim to respond to all data rights requests within 30 calendar days.

• Right of Access: You may request a copy of all personal data age44 holds about you, along with information on how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure ("Right to Be Forgotten"): You may request that age44 delete your personal data. This right is subject to legal retention obligations — for example, financial transaction records must be retained for a minimum of five years in compliance with AML regulations and may not be deleted on request during that period.
• Right to Restriction of Processing: You may request that we restrict how we use your data in certain circumstances, for example while a rectification request is being reviewed.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format (such as JSON or CSV) for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Objections to direct marketing will be honoured immediately; objections to other processing will be assessed against our legal obligations.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receipt of promotional emails), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7.1 Data Retention Periods

age44 retains your personal data for as long as your account is active and for a defined period thereafter, as set out below:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 2 years post-closure	Contractual and legal obligation
KYC identity documents	Duration of account + 5 years post-closure	AML regulatory requirement
Financial transaction records	5 years from transaction date	AML and financial record-keeping law
Support communications	2 years from last interaction	Dispute resolution and quality assurance
Gameplay logs	Duration of account + 1 year post-closure	Fair-play integrity and responsible gaming

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

8. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way age44 handles your personal data, please contact our Data Support team using the details below. All communications must be submitted in writing. Do not include your full password, payment card details, or NID number in any support message.

Email (plain text — not a clickable link):

[email protected]

Response time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days. Complex requests (such as full data access exports or deletion requests involving multi-year transaction records) may take up to an additional 30 days, in which case we will notify you of the extended timeline.

If you are not satisfied with our response to your request, or if you believe age44 has processed your personal data in a manner inconsistent with this policy or applicable law, you have the right to escalate your complaint through the appropriate legal channels available in your jurisdiction.

age44 takes all privacy complaints seriously and commits to investigating each one thoroughly and impartially. We will not penalise, restrict, or close any account solely because the account holder has submitted a good-faith privacy complaint.